Frequently Asked Questions
Everything you need to know about shopping authentic pre-loved luxury at Lux Second Chance.
How do you guarantee the authenticity of your items?
Every item undergoes a rigorous multi-point inspection by our team of in-house experts and third-party authenticators. We offer a 100% money-back guarantee if an item is proven to be non-authentic.
What kind of condition are the pre-loved items in?
We use a standardized grading scale ranging from 'Pristine' to 'Good'. Each product page includes detailed descriptions and high-resolution photographs highlighting any specific signs of wear.
Do you offer international shipping?
Yes, Lux Second Chance ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What is your return policy?
We accept returns on most items within 7 days of delivery, provided the security tag remains attached and the item is in its original condition. Please note that some high-value or 'Final Sale' items may be excluded.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm and Klarna for eligible purchases.
How often do you add new arrivals to the site?
We update our inventory daily. Because our items are unique and one-of-a-kind, we recommend signing up for our newsletter or following us on social media to be the first to know about new drops.